Right now, someone in crisis
may be dialling 13 11 14
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“Hope needs to be available to all of us because we never know when someone near to us and dear to us is in crisis.”
- Richard, Crisis Supporter
Right now, someone in our Northern Beaches and Lower North Shore community may be overwhelmed by grief, anxiety, financial pressure, loneliness or suicidal thoughts — unsure where to turn, or who they can talk to.
Suicidal crisis can be hard to see. But with 1 in 6 Australians experiencing suicidal thoughts, it may be someone we know and love: a friend, neighbour, parent, colleague or child.
For someone in crisis, hope begins with human connection — a calm voice on the other end of the line.
At Lifeline Northern Beaches, Mosman to Kirribilli’s Crisis Support Centre, trained local Crisis Supporters listen without judgement, help ease distress and support callers towards a safer next step.
Last year alone, our Balgowlah centre answered more than 46,000 calls. And right now, demand for Lifeline’s Crisis Support Service is at an all-time high, as rising living costs, isolation, uncertainty and distressing events place extra pressure on our community.
As demand grows, our Balgowlah Crisis Support Centre relies on the generosity of our local community to help ensure a trained Crisis Supporter is there when someone calls 13 11 14.
Just $39 helps answer one call from someone who is struggling.
Please make a tax-deductible donation today — because no one should face their toughest moment alone.
"When people are overwhelmed and in crisis, they need that human connection" - Richard, Crisis Supporter
When Richard was 15, he lost a close friend to suicide. Decades later, in 2022, his brother-in-law also died by suicide.
Those losses never left him, they shaped the way Richard understands crisis, connection, and the importance of being there when someone reaches out for help.
Today, he volunteers as a Crisis Supporter at our Balgowlah Crisis Support Centre — helping people through some of the toughest moments.
“People in crisis come from every walk of life,” Richard says. “From quite young to the elderly… from people living alone to those in families... people from across the community need help.”
With every call he answers, Richard is there for someone who may feel they have nowhere else to turn.
“Crisis can be really lonely,” Richard says. “Having somebody… by your side, working with you to find a path forward is really critical.”
Your donation helps keep Crisis Supporters like Richard to be there when someone in crisis reaches out for help.
How your donation makes a difference
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Free financial counselling
Crisis support
If you or someone you know needs crisis support, please call Lifeline any time on 13 11 14, text us on 0477 13 11 14, or visit lifeline.org.au/crisis-chat for our online chat services. Crisis support services are free, confidential and available 24/7.
